I had been a pleased customer with Everestkc/Surewest ever since the company started. We have always had good service, internet, TV with no problems.
However 10 days ago I upgraded to their 30mbps internet plan and that is where everything went to ***. First the online sales person did not tell me that the current modem we have could not support the additional speed. I called tech support (caller number 8). Waited for 35 min, tech support came on said we needed to get a new modem that would support the new speed.
Sent my wife to their customer support center picked up the new modem (made by Cisco) and went online. I was getting dropped signal every 15 minutes. I though it was the new Asus wifi router that I bought, took it back and got an Apple Airport Extreme wifi router. Again, signal was being dropped every 15 minutes.
Called Suerwest tech support, this time caller 18 and waited over 45 minutes. The said signal strength was good, etc, etc...and was told to bring back the modem. I did. Plugged in the new one and at best I can get 30 minutes before the router looses signal and reboots.
At times it reboots every 2-3 minutes. I even have it plugged into a UPC to eliminate any surges or variations in power. Called tech support this time using their direct line. Waited 5 min, tech support say its not the modem and they'll have to send a tech out to check their end at my house.
Even the though the older modem could not handle the new speed at least it didn't reboot every 5 minutes. The TV end is OK. Trying now to watch any net based program such as NetFlicks does not happen. Checking area complaints....this is NOT an isolated case.
Others have had the same issue, have had techs rewire their house and still the modem reboots due to loss of signal. In the time it has taken me to write this, the modem has rebooted 6 times. THIS IS BS!!!!!!!!
Ever since Everestkc.net was bought out by Surewest the company has gone downhill. Give me back my old modem and my slower speed (20mbps) at least the modem didnt reboot all the time.