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My phones at my business periodically go out and can be down for hours. I have to continually check them to ensure they are working if I haven't heard them ring for awhile. They always tell me its something else and not their service, yet every time they repair it,...
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#736348
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Our tv is all fuzzy at times and at times it stops working Our tv is all fuzzy at times and at times it stops working Our tv is all fuzzy at times and at times it stops working Our tv is all fuzzy at times and at times it stops working Our tv is all fuzzy at times and...
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LTCC
LTCC

Its not the TV its you......you did not take your anti fuzzy pills today.....

#483274
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PLEASE READ THOROUGHLY: There should be a way to rate it a 0… THey don't deserve a 1 star or even half star. They have the WORST customer service: can't answer your question or fix your problem and say they will call you or have a supervisor call you, yet they never do...
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#474644
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PLEASE READ THOROUGHLY: There should be a way to rate it a 0… THey don't deserve a 1 star or even half star. They have the WORST customer service: can't answer your question or fix your problem and say they will call you or have a supervisor call you, yet they never do...
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#474643
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Paying for 10mb service which it actually is during the day. Of course when I come home after work the speed is around 500k to 1mb, not nearly enough for Netflix or other streaming video. Naturally it's the same song and dance that we're working on it. Well, it's been...
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#474525
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I have had issues with my Internet since I got them over six months ago. It works for a week then it 'drops out' again while I am using it. I have been left on hold, and spent hours and hours on the phone. They can't fix it and "blow me off, over and over again."...
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#470103
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From the second I ordered it the were problems but as a new local company I tried to be patient. My first bill was 48 dollars higher than they quoted me. I called and they said sorry for the bad quite but you signed a one year contract. I have had my service down for...
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#447031
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I received a bill for 260$ and called to clarify what the deal was. The rep was highly irritated and rude so I asked to speak with supervisor and was on hold several times for extended period of time but never granted a supervisor. I decided to give up and email. I...
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#377518
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I had been a pleased customer with Everestkc/Surewest ever since the company started. We have always had good service, internet, TV with no problems. However 10 days ago I upgraded to their 30mbps internet plan and that is where everything went to ***. First the...
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Bert23
Bert23

Surewest has become a joke of a company. Clearly they have made customer satasfaction and support a very low priority. I've had them 12 years. Everest was excellent, then cam...

Bert23
Bert23

Apparently Surewest has made the decision or policy to scrape off profits and scrap the service. Even getting your email address changed is a headache, and there are many inco...

#354660
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Contact SureWest

Headquarters Address:
SureWest
14859 West 95th Street
Lenexa, KS 66215
Phone:
(913) 825-3000
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Recently Discussed Reviews

I am in my 5th year as a Surewest customer with both internet and cable. Each year the cost has increased and most recently they agreed to reduce the cost slightly if I would be with them for another 12 months. That was in August. Now I am moving out of state where...
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Anonymous
Krakozhianjoe

No... I am mad because of the poor business practice. I wanted to move the service with me but they do not offer service in my new area. The title is SUREWEST LACKS COMMON SEN...

Anonymous
Joseph

You are mad at surewest for holding you to the terms of your contract because you SAY that you\'ll be back in a year? You have absolutely no right to be angru at Surewest...i...

#298990
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SureWest Internet Review

SureWest
#678081
2.6
Details
I work from home often. When Surewest has a maintenance window, they don't broadcast it to their customers. If Internet/Cable are down, I can't work via VPN. The very least they could do is give their PAYING CUSTOMERS a heads up. I will be switching to Google Fiber or other similar service once available in my area.
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